"Blackluxe" refers to Blackluxe (Pty) Ltd, a company registered in South Africa. -
"Client" refers to the individual or organization booking our services. -
"Services" refers to the chauffeured transportation services provided by Blackluxe.
1. Booking of Services
By placing a booking through our website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.
Online bookings are subject to Blackluxe approval, occasionally errors may occur where online maps & quotes are calculated incorrectly, where an error is made, and a booking is quoted incorrectly, Blackluxe maintains the right to refund or cancel bookings placed at the incorrect price. If the booking has been confirmed and charged to your credit card, Blackluxe shall immediately issue a credit in the amount of the incorrect price or where unsuitable issue a full refund.
Blackluxe are not responsible for typographical errors, and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. Blackluxe makes no representation about the suitability of the information and graphics represented on this site. All documents and graphics are provided “as is” without warranty of any kind.
2. Booking and Payment
Bookings are confirmed upon receipt of payment. - Payment methods include credit/debit cards, scan to pay & bank transfers. (Prices are quoted in South African Rand (ZAR) and are subject to change without notice).
3. Cancellation Policy
3.1. All requests for cancellations must be made in writing. For the avoidance of doubt, in the event of cancellation by the Clients.
3.2. Should the Clients wish to cancel a booking the following terms and charges shall apply.
1. 14 days’ notice before the initial date of travel – 15% cancellation fee will apply.
2. 3 – 7 days’ notice before the initial date of travel – 30% cancellation fee will apply.
3. 24 – 48 hours notice before the initial date of travel – 50% cancellation fee will apply.
4. Less than 24 hours (1 day) notice before the initial date of travel – all monies will be forfeited to the company, and the full value of the trip will be due.
3.3. In the event of cancellation by the clients any charges for credit or debit card processing, bank transfers, international currency exchange or other processing fees paid by the clients are non-refundable, and the company reserves the right to charge for any such fees or expenditure incurred in making a refund to the clients and deduct such costs.
3.4. Should the Clients not have paid the amount set out above at the time of cancellation the balance shall become due immediately and shall be a debt owed to the Company.
4. Refunds
Refunds will take up to 10 working days to process. Please contact us should you have any queries regarding refunds, cancellations, or rescheduling.
5. Sporting Events/Race Days/Concerts
For sporting events, concerts, festivals, and major events with same day pickups, we only operate Chauffeur Services (Hourly bookings, as directed by the client) where the Chauffeur will remain on site between drop off and pick up, charges for this service will include the waiting time
6. Waiting Time
A complimentary waiting period applies (e.g., 60 minutes from actual flight landing time). - Additional waiting time is chargeable at our standard rate (e.g., R200.00 per hour).
7. Vehicle and Chauffeur
Blackluxe reserves the right to substitute vehicles or chauffeurs. - Chauffeurs are licensed, trained, and background-checked.
8. PASSENGER LUGGAGE AND PERSONAL EFFECTS
8.1. Baggage and personal belongings are carried entirely at the owner’s risk. The Company shall not be liable for any loss or damage of luggage or personal belongings, in any manner, whatsoever.
8.2. Under no circumstances may passengers carry with them on the vehicle or trailer attached thereto, weapons, explosives or items which are, in the sole opinion of The Company, its employees or officials, dangerous or hazardous, or of such nature as is likely to cause offence or injury to other passengers or damage to their property.
9. DAMAGE CAUSED TO VEHICLES
The Client will be responsible for any loss or damage caused to the vehicle, its fittings, or its equipment, if caused by the negligence of any passenger. The Company does not allow any sign writing on our vehicles.
10. VEHICLE RULES AND REGULATIONS
A vehicle driver shall always be responsible for adherence to the following rules and regulations, and the Client shall ensure that the rules and regulations are strictly adhered to. These rules and regulations are specified for every passenger traveling on a coach, to ensure their safety and comfort:
- Smoking is strictly prohibited on all vehicles.
- The drinking of red wine, and the drinking or eating of any dairy products, are not permitted on all vehicles.
- The client will not permit the carrying of more passengers than the authorized number of seats in the vehicle and will not allow any passengers to sit anywhere in- or on the vehicle, except in the passenger seats provided.
- Passengers are required by South African law to wear the safety belts. They must always remain seated when the vehicle is in motion.
- No unauthorized passengers are allowed on the vehicle during the transfer/tour.
- Sun blinds are to be released gently where fitted.
- Air vents and air conditioners are to be operated according to the specifications.
- No feet are allowed to be placed on the seats and dashboard.
- Passengers are not to leave any personal belongings on the vehicle.
- Drivers and guides are to use cell phones for emergencies only.
- No vehicle is authorized to travel on gravel or dirt roads for more than 10km unless proper prior authorization has been given by The Company’ management. However, even if a driver has authorization from the office to travel on a dirt road, he / she has a mandate not to do so, should they feel the safety of the vehicle and / or passengers to be in jeopardy.
- No extra services will be operated, other than those specified in the official Itinerary, unless The Company management has given proper prior authorization in writing to the driver.
- The vehicles shall be always kept clean.
11. TIPS
Gratuity towards the driver and/or the guide are at the discretion of the clients. The Company dissociates itself from the involvement in payment of any commission and/or tips to vehicle drivers and guides and assumes no responsibility in this regard in any way.
10. Liability and Insurance
Blacluxe is insured for passenger liability.
12. Governing Law
These terms and conditions are governed by South African law.
Contact Information
Email: info@blackluxe.co.za
Phone: +27 72 435 9504